This module defines the context for users or user groups. It introduces various user groups that are a part of the business process and will work with the application. Roles are defined for each user group, with respect to the application, to define the broad process maps for each user group and how each user group will operate in the context of the overall framework.
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These modules help in defining the transaction comprehension through defined use cases for each user group. Use cases definitions need to make the user aware of the different kinds of transactions that they may be expected to handle in a day to day context. For each use case, the user should be aware of what are the activities and points of decision in the use case scenario.
Example:
In case of an employee working in the BPO unit processing, mortgage requests may be required to process different kinds of requests from high value high risk deals, that require special underwriting skills, to low value low risk deals that may not require higher authorization and may be processed using a different method.
As against this, a bank employee working at the cash desk in the front office, may be required to understand how to process a deposit, a cash remittance, or a vault balancing transaction at the end of the day.
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