Choosing the right hosting solution for a VLE requires an understanding of the configuration requirements, security requirements and maintenance requirements. These can differ for different VLE’s.
Our partnerships with industry leaders help us provide the right hosting solution for an organisation . Hosting services can be local to the business location or can be at a remote cost-effective location. In conjunction with our partners, LearningMate deploys the servers, software, and configures the entire system. The systems are maintained 24x7 and this includes:
- Backups & Restore
- Database Administration
- Hardware maintenance and upgrades
- Software updates
- System health checks
We help you:- Host at a location convenient to your needs and business requirements
- Get experts to manage VLE infrastructure
- Acquire Service Level Agreements that suit your needs
|
|
Virtual Learning Environments require constant monitoring and maintenance. Users seek support regularly to make the best use of the system. With integrated systems, support becomes an integral part of a VLE implementation. Providing the right kind of support to different user profiles is necessary for increasing the acceptance and penetration of a VLE. Designing a support structure can be complex and requires a good amount of investment in infrastructure for support services.
Our support services are broadly categorised into:- Technical Support
- End-User Support
Technical support services provide system administrators with troubleshooting and diagnosis services for the VLEs. Support media include:End-user support services include support services for learners and faculty. Services include:- Authoring and course administration support for faculty
- Technical and troubleshooting support for students and faculty
Support media include:
|
